Solutions for projector image problems

If you’re having trouble with your projector image try these suggestions before contacting a service technician.

Problem: No projector image on screen

• Check all the cables and power connections to make sure they are correctly and securely connected.
• Check the connector pins are not crooked or broken.
• Check your projector lamp. If you recently installed a new projector lamp you may have loose connections.
• Have you removed the lens cap?
• Is the projector is switched on?
• Check that the projector’s hide feature is turned off.

Problem: Partial, scrolling or incorrectly displayed projector image

• Trying using the resync or digital reset button.
• Correct the keystone effect on you screen. Learn more about keystone and distorted images.
• If connected to a PC: Verify your resolution is less than or equal to 800 x 600. Follow the steps outlined below to reset the resolution.
• If you are using a Notebook PC: Switch the PC display to “external display only” or “CRT only” mode.
• If you are having difficulty in changing resolutions or your monitor freezes, restart both the projector and computer.
• Check that your aspect ratio is correct for the projector and screen being used.

Problem: Projector image is out of focus

• Use the Focus Ring on the projector lens to change the projector image.
• Make sure the projection screen is between the required distances from the projector. Learn more about the importance of correct aspect ratio.

Problem: Outstretched DVD image

• Many projectors automatically set DVDs to play using a 4:3 full screen default setting.
• If the image is still outstretched, you will also need to adjust the aspect ratio by referring to the following:
• Select 4:3 aspect ratio type on your DVD player, especially if you are playing a 16:9 DVD.
• If your DVD player doesn’t allow you to select aspect ratio, 4:3 aspect ratio from the projector’s screen menu.

Problem: Flickering or unstable projector image

• Use the tracking option to stabilize the image.
• Reset the color setting on your computer’s monitor.

 Problem: Reversed projector image

• Use the projector’s On Screen Display (OSD) to change the projection direction.

Read more about projector images:

• Correcting distorted 1080p projector images
• The importance of aspect ratio for your projector screen
• Buying a classroom projector
• Connect your projector to a MAC computer
• Connecting the Samsung Chrome to a projector
• Connect your iPad to your projector
• 1080p projector screens and the gain factor
• Connect your laptop to your DLP projector