Hi Patrick,
My apologies for the late replay. I’m afraid you have been lied to by this reseller. You can absolutely reset the lamp timer to zero and put the old lamp back into the propjector. Judging from the filter this projector has been used for months and many hours. It takes a long time to build up that much dust on the filter. That being said, once you replace the lamp and filter, the projector should still have some life left in in it. These Epsons are very sturdy and built to last. I hope you didn’t overpay too much for it. Good luck.
Regards,
Shelagh

Hi Steveev,
Check that there are no parts of the blown lamp left in the projector. Check the filters. Reset the lamp timer to zero because unless it’s at zero the projector will think the lamp is still old. Verify that the lamp is OEM and not a counterfeit lamp since this will set off the read lamp warning as well. If none of these work, then your ballast color wheel may have been damaged when the lamp blew. You will need to take it to a technician in that case.
Regards,
Shelagh

HI Jeremie,
Your filter is probably blocked and needs to be either cleaned or replaced. Even if the fan turns on if the air filter is blocked, the projector will overheat. You should also unmount it and see if there is any broken lamps part or anything blocking the fan and see what the filter looks like. Also double check that the lamp is genuine. This is an older model and while there are generic lamps that are good, there are also a lot of counterfeit that are not calibrated to work with the projector and that can trigger these warning messages.
Regards,
Shelagh

Hi John,
Did you reset the lamp timer? If that has not been reset to zero you will get that Lamp Fail 2 error message. Also check that the lamp cover has been properly re-installed. Under the Status Menu check that the lamp timer has been reset to zero. Sometimes it doesn’t automatically and you can do the factory reset to put it back to zero. If it’s not the lamp then it may be the actual board or ballast that have gone and it that case it’s not worth repairing as this machine is out of production. Hope this helps.
Regards,
Shelagh

All the fans turn correctly.
Do you have any guess, or should I unmount the whole projector to check if there’s a broken part ?
Thanks,
Regard,
J.

I then pulled the dust filter, and gave it a rub with a Q-Tip. See pics: https://imgur.com/d1MVWJp . The first pic shows the Q-Tip with the dust, as you can see, the filter is showing the impressions of the grate of the housing. This seems to indicate usage that vastly exceeds the 10 hours claimed.

Is there any way to tell if the seller has reset the hour count without changing the bulb? Can the bulb or the housing show telltale signs of use as the lifespan moves along?

Hi Victor,
It’s most likely the lamp. Have you checked to see the lamp hours? If it’s reached end of life or if any warning signs come on screen it means your projector will automatically shut off to protect itself from a lamp that is about to stop functioning. The other thing to check are your filters. This model has a side filter which is easily checked. If the filters are clogged, that can also make the projector overheat and it will shut down. But most likely it’s your lamp which needs replacing.
Cheers,
Shelagh